KYOCERA 1020MFP Installation Guide download pdf (Page 86)

7-2

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages.

If the problem persists, contact your service representative.

Symptom Checkpoints Corrective Actions

Reference

Page

The screen does not

respond when the power

switch is turned on.

Check the power cord. Connect both ends of the power cord

securely.

2-2

Pressing [Start] does not

produce copies.

Is there a message on the machine

screen, KYOCERA Client Tool, or the

Status Monitor?

Determine the appropriate response to

the message and respond accordingly.

7-7

Is the machine in Sleep mode? Press any key on the operation panel

to recover the machine from Sleep

mode.

—

The indicators are off

and the motor is not

working.

Check the power cord. Connect both ends of the power cord

securely.

2-2

— Press the power switch. —

The machine will not

print from the computer.

Check the power cord. Connect both ends of the power cord

securely.

2-2

Is the machine powered on? Turn on the power switch. —

Are the interface cable connected? Connect the correct interface cable

securely.

2-2

Was the machine powered on before

the interface cable was connected?

Power on the machine after

connecting the interface cable.

2-2

Is the print job paused? Resume printing. —

Is the Attention indicator lit or

flashing?

Does an error code appear in the

display on the operation panel?

Using the information on page 7-7,

check if an error has occurred and

clear the error.

If the indicators show a pattern not

described on page 7-7, turn the power

switch off and then on again. Print the

job again.

7-7

Check if a status page can be printed. If the status page was printed

successfully, there may be a problem

with the connection to the computer.

Check the connection. To print the

status page, refer to Printing the

Status Page on page 2-42.

2-2

The machine prints a

status page but data

from the computer is not

being printed.

Check the interface cable. Connect both ends of the interface

cable securely. Try replacing the

interface cable.

2-2

Check program files and application

software.

Try printing another file or using

another print command. If the problem

occurs with a specific file or

application, check the printer settings

for that application.

—

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KYOCERA 1020MFP Installation Guide Page 86

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