KYOCERA FS-C5150DN Specifications download pdf (Page 158)

Troubleshooting

6-2

General Guidelines

The table below provides basic solutions for problems you may encounter

with the printer. We suggest you consult this table to troubleshoot the

problems before calling for service.

Tips

Printer problems may be solved easily by following the tips below. When

you have encountered a problem that following the above guidelines will

not solve, try the following:

• Turn the printer power off and wait for several seconds. Then, turn on

the printer.

• Reboot the computer which sends the print jobs to the printer.

• Obtain and use the latest version of the printer driver. The latest

versions of printer drivers and utilities are available at:

http://www.kyoceramita.com/download/.

• Make sure that the procedures for printing are correctly followed in the

application software. Consult the documentation supplied with the

application software.

Symptom Check Items Corrective Action

Print quality is not good. Refer to Print Quality Problems on page 6-3.

Paper is jammed. Refer to Clearing Paper Jams on page 6-11.

Nothing lights on the operation panel

even when power is turned on and the

fan makes no noise.

Check that the power cord is properly

plugged into the power outlet.

Turn off the printer’s power, plug in the

power cord securely, and try turning on

the printer’s power again.

Push the power switch securely.

The printer prints a status page, but

does not print jobs from the computer.

Check the printer cable or the interface

cable.

Connect both ends of the printer cable

securely. Try replacing the printer cable

or the interface cable.

Check program files and application

software.

Try printing another file or using

another print command. If the problem

occurs only with a specific file or

application, check the printer driver

settings for that application.

The printer is emitting steam in the

area around the top tray.

Check the room temperature to see if it

is low, or if damp paper was used.

Depending on the printing environment

and the paper's condition, the heat

generated during printing will cause the

moisture in the paper to evaporate, and

the steam emitted may look like

smoke. This is not a problem, and you

can continue printing.

If the steam concerns you, raise the

room temperature, or replace the

paper with a newer, dryer paper.

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KYOCERA FS-C5150DN Specifications Page 158

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